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You can return any unwanted item to us for a refund up to 14 days of receipt for selected items and provided it is in its original, unused condition and you the consumer have taken reasonable care of the goods whilst in your possession. Unfortunately any items which are found to have make-up stains on the garment cannot be exchanged or refunded unless they are faulty. We understand that you may wish to examine the goods as you would when purchasing from a shop but we do request that hygiene seals are not removed from garments are only tried indoors.
This does not apply if your item is faulty or the product is of unsatisfactory quality.Customers will be responsible for paying for shipping returns back to our office. If you have a query about a refund on an item you have purchased please e-mail info@duchessnyc.com. 

Click this link to read more about our returns policy.  http://duchess-nyc.myshopify.com/pages/returns-...

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